To allow guests to make informed decisions about the property they choose to rent, we provide factual information detailing each property’s accessibility, safety, and suitability for children. This could include details like the number of floors, steps required for property and bedroom access, special features like lifts, ramps, and walk-in showers, any safety concerns (i.e. cliffs, uncovered pools, or unanchored furniture), and more.
For guests traveling with a service animal, you must inform us beforehand so we provide an accommodation option. We will not charge an extra fee to guests who have a service animal trained to assist with their disability.
If a property may not be suitable for animals, children or adults, this will be noted in the property description. We provide alternative reservations based on your needs.
If you have concerns about the accessibility of a home, please discuss this with us prior to booking the property. Some properties have other types of restrictions to cater to other people’s needs and you will be held liable for any uninformed changes.