Reservations
What Time is Check-In and Check-Out?
Check-In is 4:00pm.
Check-Out is 10:00am.
May I request an early Check-In or a late Check-Out?
As much as we would like to accommodate early Check-Ins and/or late Check-Outs, we simply can’t.
We have many departments (and individuals) within our company who need the time between reservations to perform essential duties. This includes our Customer Services, Technicians, Housekeepers, Property Managers, Property Owners, Property Inspectors, and others. All those individuals schedule their days knowing that Guests will arrive and depart at our standard times.
If you must, there are fees and must be paid upfront. Sorry and thank you for your understanding!
The Management Fee seems high, why is that?
The fee represents more than just the cost of the housekeeping service (which is performed by a team of professionals who completely clean a home, and do all the linens, in 5 hours or less).
The cleaning fee also covers the cost and re-stocking of over 45 consumable items provided at the home that ensure convenience for our Guests (ex. cleaning supplies, laundry detergent, toilet paper, paper towels, soaps, shampoos, conditioners, etc.).
In addition, it covers the cost of our professional inspection for quality control on our housekeeping, and ensures that the home is in excellent condition for the next Guest’s arrival.
Is the Fee negotiable? We are really clean people.
The fee is not negotiable. We have professional cleaners, who are required to clean after every guest. This ensures that every guest arrives to a professionally cleaned home.
What is the Damage Waiver?
Each reservation requires an insurance proof. If you book through us, we offer a 3rd party Accidental Property Damage Waiver. The other rental platform offer a general coverage but we suggest that you get a full protections.
Please contact for the details of our Property Damage Waiver Contract.
What is your booking process?
1) Guest clicks the “Book Now” button on a website. Guest may also call our office to book a reservation. Payment information is provided by the Guest at the time of booking.
2) A Reservation Agreement is automatically sent to Guest upon receipt of the booking.
3) Guest electronically signs and submits the Reservation Agreement.
4) We reviews the completed Reservation Agreement, and if necessary, contacts the Guest for further information. Once we approves the Reservation Agreement, then we processes the Reservation Fee. Reservation & payment confirmation is emailed to the Guest.
5) Approximately 3 days or prior to Check-In, the address of the property, driving directions, and property access instructions are emailed to the Guest.
What is your cancellation policy?
California Reservations may be cancelled within 48 hours of booking, and any payments will be refunded. Otherwise;
If your Check-In Date is more than 60 days out and the 25% Reservation Fee has been paid, then your Reservation Fee of 25% will be refunded.
If your Check-In Date is more than 60 days out, and the reservation is Paid In Full, then all payments will be refunded.
If your Check-In Date is less than 60 days out and the reservation is Paid In Full, then cancellation of your reservation will result in the loss of all reservation payments.
RECOMMENDATION: We offer the payment option for better cancellation policy. Please check the listing for details. You should also purchase a Travel Insurance to mitigate unforeseen cancellation and loss of payments.
Properties
Can I bring my pet?
Unfortunately, we do not allow pets at our properties. This is to prevent health issues for guests (and owners) who may have allergies to pet fur & dander.
If you are staying for a month or more, some homeowners may consider a pet with an extra cleaning fee, but it is on a case-by-case basis.
Please note that there is financial consequence for violating the “No Pets” paragraph of the Reservation Agreement.
My pet is a certified Therapy Pet – ADA requires you to accept it.
These are private homes and not public areas.
Private homeowners are not required by the ADA to allow pets.
Is the spa heated?
Yes, the spa is heated. There is no additional charge for spa heating.
To what temperature is the pool heated?
Pools with heaters are heated to approximately 84 degrees Fahrenheit.
Is there a fee to heat the pool?
Yes, the fee for heating the pool is $50/ day.
Do your properties have air conditioning?
Each property’s Amenities page will indicate if a property has air conditioning.
There are some homes in the area do not have air conditioning. Please check the listing for details. Electric fans are provided at our properties and, along with open windows, are usually sufficient to cool a house.
Is there WiFi at the house?
Yes, each home has WiFi Internet available.
Wired connections are also available if listed on the Amenities list for a property.
Can I preview the home?
It is not our policy to show properties to prospective Guests.
Our website provides extensive information for each of our homes. Please be sure to carefully read each of the detailed property pages; those pages should answer any questions. If the website does not provide adequate information, please call us and we will give honest & informed responses to any questions (or concerns) about a property.
Can you give me the address of the home?
For the security of the homes and our Guests, we do not give out the address until you have booked and paid for your reservation. You will receive the address as part of your booking confirmation information.
Can I drive by the home?
Although you may have received the property address as part of your reservation confirmation, you are requested to not drive by the home prior to your stay.
The reason for this is current Guests (and property owners) have been disturbed by “drive-by” guests who loiter on the street and analyze the home. We have even had situations where prospective Guests have parked their car and knocked on the door of the property asking to have a look around!
For these reasons, we request that Guests never do “drive-bys” at our properties.
Do children count towards the maximum number of overnight guests? Can children sleep on the floor on blow up mattresses & sleeping bags?
Childrencount towards the maximum number of overnight guests allowed on your Reservation Agreement.
We discourage the use of portable beds and sleeping bags.
Why can’t I invite more people if the house has beds to sleep more people?
Although a property may have rooms to accommodate more overnight guests than advertised, our Property Owners have the right to limit the maximum number of Overnight Guests allowed at the property. We are also dictated by local ordinance to have a specific maximum amount of guest.
Can I have a wedding/event at the property?
We do not currently have any properties that are available for events.
Why can’t I talk outside after 8:00pm?
An important part of our business model is respecting our neighbors’ right to privacy, and the quiet enjoyment of their own home.
For this reason, we ask that you limit noise outside after 8:00pm. This includes amplified music, loud talking/conversations, etc.
Can you recommend a restaurant?
Each home should have a Guest Information Guide with a list of favorite local and nearby spots.
Feel free to call us, too, to get ideas of local cuisine, shopping, and other fun activities! We are local, located in downtown Santa Barbara, so we definitely know the area and are happy to suggest our favorite eateries, shops, etc.
Can you recommend a chef?
We have excellent private chefs whom we recommend.
Please use the “Guest Resources” tab on our website, and review the “Private Chef / Catering” section. Each chef is vetted and will provide an excellent experience. Click the link for each service, and contact them directly to set up your personal dining experience.
Where is the nearest grocery store?
Each home should have a Guest Information Book with a list of nearby grocery stores and other local shops, etc.